Delivery

English Version

Airmail Delivery to the United States (US)

Note: We do not ship to Hawaii, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or United States Minor Outlying Islands.

1. We use SF Express, Hong Kong Post, DHL, UPS, FedEx, or other courier services. We aim to dispatch customers' orders within 24 hours. If payment is made and goods not shipped within 24 hours, refunds can be requested per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days), and the order will be cancelled.
2. Typical delivery time is 5–14 business days.
3. Standard shipping cost to the United States is US$30 (excluding taxes).
4. After payment is completed, customers are not required to pay any additional fees, such as customs duties.
5. Important: If customers use third-party forwarding or purchasing services to ship to other countries/regions, we do not allow returns or refunds in order to protect the rights and interests of both parties.
6. Customers must request returns and refunds within 36 hours of receiving goods (time calculated from courier confirmation of receipt). Before opening the box/bag, use a recording device (e.g., phone) to provide evidence via unmodified video, sent to our email or WhatsApp.
7. If 6. is met and goods are found counterfeit, returns are allowed per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days).

Delivery to Hong Kong (HK)

1. We use SF Express to deliver to Hong Kong and designated areas (residential or commercial addresses). We aim to dispatch orders within 24 hours. If payment is made and goods not shipped within 24 hours, refunds can be requested per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days), and the order will be cancelled.
2. SF Express delivery time is 1–2 business days.
3. Delivery via SF Express to Hong Kong and designated areas (residential or commercial) costs HK$20.
4. Delivery via SF Express pickup lockers or collection points costs HK$16.
5. Important: If customers use third-party forwarding or purchasing services to ship to other countries/regions, we do not allow returns or refunds in order to protect the rights and interests of both parties.
6. Customers must request returns and refunds within 36 hours of receiving goods (time calculated from courier confirmation of receipt). Before opening the box/bag, use a recording device (e.g., phone) to provide evidence via unmodified video, sent to our email or WhatsApp.
7. If 6. is met and goods are found counterfeit, returns are allowed per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days).

Delivery to Mainland China (CN)

1. We use SF Express or Hong Kong Post to deliver to Mainland China. We aim to dispatch orders within 24 hours. If payment is made and goods not shipped within 24 hours, refunds can be requested per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days), and the order will be cancelled.
2. Typical delivery time is 3–7 business days.
3. Delivery to Mainland China costs RMB 65.
4. Important: If customers use third-party forwarding or purchasing services to ship to other countries/regions, we do not allow returns or refunds in order to protect the rights and interests of both parties.
5. Customers must request returns and refunds within 36 hours of receiving goods (time calculated from courier confirmation of receipt). Before opening the box/bag, use a recording device (e.g., phone) to provide evidence via unmodified video, sent to our email or WhatsApp.
6. If 5. is met and goods are found counterfeit, returns are allowed per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days).

Force Majeure

If any party fails or delays in performing any obligations under these terms and conditions, and such failure or delay is due to any cause beyond the reasonable control of that party (including but not limited to natural disasters, civil or military actions, labor disputes, fire, riots, civil unrest, sabotage, war, embargo, blockade, boycott, flood, epidemic, transportation delays or government sanctions), and has notified the other party accordingly, the time for performance of that party's obligations shall be extended accordingly. If the relevant situation persists for more than three months, both parties shall conduct good faith discussions to mitigate the impact of the situation or reach a fair and reasonable alternative agreement.