Return Policy

1.1 Customers must request returns and refunds within 36 hours of receiving goods (time calculated from courier confirmation of receipt). Before opening the box/bag, use a recording device (e.g., phone) to provide evidence via unmodified video, sent to our email or WhatsApp.

1.2 If 1.1 is met and goods are found counterfeit, returns are allowed per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days).

1.3 If payment is made and goods not shipped within 24 hours, refunds can be requested per Hong Kong consumer laws. Refunds to original payment method (within approx. 5 working days), and the order will be cancelled.